Frequently Asked Questions

Do you offer a free trial for new users?

Sorry, we do not have any free trial on cPanel web hosting, reseller web hosting, or dedicated...

How do I add MediaInfo to a VPS or Dedicated Server?

wget http://mediaarea.net/download/binary/libzen0/0.4.29/libzen0-0.4.29-1.x86_64.CentOS_6.rpmwget...

How do I add a secondary IP to Linux without cPanel?

Using ifconfig If you want to add a secondary IP address to a NIC already in use in Linux, and...

How do I apply a license key to imunify360 or Imunify+ that is already installed?

This can be done in any command line interface on the server like the terminal in Web Host...

How do I change the hostname of a VPS or Dedicated server via SSH?

Finding the current server's hostname: Login with SSH as root. You will see whether your...

How do I disable root cron job emails?

First, you'll need to log in as root via SSH. Once logged in, I suggest choosing your favorite...

How do I flush a server's firewall and IP tables?

All servers use IP tables to decide what can access the server and how. If you are blocked from a...

How do I force cPanel backups through SSH?

All you need to do is run this one line from SSH from your cPanel-based server that has the new...

How do I install DirectAdmin?

Step 1: System requirements? Clean OS install: check install.php to ensure you've got a...

How do I install Python on my server?

Python is most likely already on your server and working. If for some reason it's not broken, you...

How do I log into my VPS?

In your welcome email, you will have your login details. For security reasons we do not email...

How do I set up a VPS or Server with cPanel and CSF?

You will need a free program like Putty or Tera Term to access the command line for your VPS or...

How do I set up custom name servers?

You can make your name servers and use them instead of ours with any hosting, reseller, VPS, or...

What IP networks do you have?

We have three main IP networks: IP4 104.223.43.193IP4 104.223.9.1IP4 69.12.82.129IP6...

What VPS operating system templates are available?

New templates are added as stable versions become available. This page is updated to list all...

What is the biggest IP range you can block?

You can block /8 (16,777,216 IPs) though I would recommend /16 (65,536 IPs) or less unless you...

What is the code to update the Kernel from the root command line?

Using YUM is the easiest way to update your Kernel to the latest version within its major...

What is the root paths to SSL certificates on cPanel?

I you have cPanel on your VPS or Dedicated server, you can access the SSL details directly in...

What is this OpenSSH ELevate project error?

You may see this error on a cPanel CentOS server being upgraded to AlmaLinux 8 with the ELavate...

What is your plans upgrade/downgrade policy?

We allow you to upgrade/downgrade at any time for no additional fees other than the new plan's...

What type of Virtualization do you use?

We use KVM and VM Ware for virtualization and cloud service resource allotment.

Why are my Server or VPS graph images are not loading?

If you only see broken images when viewing your usage graphs with your server or VPS that's...

Why is my cPanel link not working with my new VPS?

If you have a new VPS or server and are wondering why you can't access cPanel or WHM, it's...