Yes! We have level one technicians available 24 hours a day, every day. These techs manage the support desk and monitor everything from the network to the servers. If you have an emergency or a technical issue, you should log in and open a ticket with them for the best response. They have the most control over the servers, which allows them to fix more complicated issues quickly.
Our customer service team mans the phones and website chat. If you have a question or just want to talk about your website, feel free to contact them anytime. Customer service representatives do not have as much control over the servers as technical support. Therefore, more advanced issues are better resolved via the technical support ticket system in your account manager.
Live Chat
Just click the chat icon for a live chat.
Support tickets
Our head techs manage the support desk /365 days a year.
Customer service
Call (213) 984-HOST (4678), we're always happy to hear from you. If we do not answer, just leave a voicemail and we'll call you back ASAP.
Knowledge base
View our full knowledge base covering almost all topics from billing, services, servers, and website help.
