At your fingertips
Yes! We have level one technicians available 24 hours a day, every day. These techs manage the support desk and monitor everything from the network to the servers. If you have an emergency or a technical issue, you should log in and open a ticket with them for the best response. They have the most control over the servers, which allows them to fix more complicated issues quickly.
Our customer service team mans the phones and website chat. If you have a question or just want to talk about your website, feel free to contact them anytime. Customer service representatives do not have as much control over the servers as technical support. Therefore, more advanced issues are better resolved via the technical support ticket system in your account manager.
Just click the chat link on the top left of every page.
Our head techs manage the support desk 24/7/365 days a year.
Call (213) 984-HOST (4678), we're always happy to hear from you. If we do not answer, just leave a voicemail and we'll call you back ASAP.
There are video tutorials in cPanel and we have a YouTube tutorial section here: YouTube tutorials
View our full knowledgebase covering almost all topics from billing, services, servers, and website help.
We take all major credit cards including Visa, Mastercard, AMEX, and Discover. We also take Paypal, Bitcoin, Cash App, and Venmo.
Web Host Pro is not a moral filter for content. We are not equipped to pass judgment on a client's content. Therefore Web Host Pro does allow adult content. Web Host Pro does reserve the right to refuse service to anyone on the grounds of abuse of service or illegal activity. If you have questionable content, feel free to ask our staff about it. Otherwise, data will be considered data. Our job is to get the packets through to you, not scrutinize them. We request the use of metatags to distinguish adult content from general content, but we do not force metadata in any way. This helps content filtering services like Netnanny and Microsoft block websites correctly.
Here is the proper meta tag and variables. Replace the term value with the type of content your website uses. Meta tags are placed in the header section of the main page or every page of the website. For example, adult sites would use the meta tag: <meta name="rating" content="mature">
<meta name="rating" content="value">
Not at all, just leave it where it is already registered and point the name servers to us.
Our name servers are:
You can always transfer it after it's working if you choose to.
There are several reasons that your PHP files may not be working properly. Here are the top ones and how to fix them.
PHP is a tool that lets you create dynamic web pages. PHP-enabled web pages are treated just like regular HTML pages and you can create and edit them the same way you normally create regular HTML pages. PHP is also the second most common language for website pages. PHP because of being dynamic uses more load on the server and is more vulnerable to hacking. This makes it important to make sure any PHP scripts are upgraded right away as needed.
1. Wrong PHP version
The main reason a PHP file does not work is that you're not on a compatible PHP version. In your cPanel, search for MultiPHP. There, you can change versions to see if any work with your website. The newer the PHP version, the better the security and performance. Some apps require older PHP versions to work, or the app just needs to be updated. Once you change a PHP version, you'll have to wait about 2 minutes for it to start working.
2. Mis-configured .htaccess file
This is a little harder to troubleshoot. You'll need to remove everything from all .htaccess files in folders before your content. Normally there's only one .htaccess file you have to change. This is normally located in the main public_html folder. Once everything is removed and your site is working, you can add the code back to the .htaccess file piece by piece to see what part is causing the error. In some cases, you'll have to add some code back for it to work as well.
3. A bad app, theme, or plugin
Sometimes the app you're using just has bad code or is broken. In this case, you'll need to get a new version and upload all the files over the existing ones. Just don't forget to save your database and configuration settings. For bad plugins, simply delete the plugin in your file manager and try to load the site again. For themes, you'll need to use a default theme with the folder it's in renamed to the same name as the theme you're using. Then in your file manager, remove the theme you're using and upload the default theme that's renamed to match it.
A control panel also called cPanel is where you manage most tasks that your website needs. For example; adding email, WordPress, managing PHP, and viewing files can all be done from your control panel. The account manager is where you handle billing, support tickets, buying new products, and our website builder. You can also do the more essential control panel tasks from your account manager, like adding email, managing VPS options, and opening certain cPanel sections directly.
Web hosting is a place where you store the files (information) of your website so that it may be accessed by anyone with an Internet connection. This is often a computer with storage space and a permanent connection to the Internet. Your website will not work on a computer unless it's permanently connected to the Internet for all to see. I like to describe web hosting as a piece of property where you can build your place on the Internet for people to visit or stay.
CPanel web hosting is a user-friendly and feature-rich hosting solution designed to simplify website management and administration. It includes a graphical control panel that allows users to easily perform tasks such as creating and managing email accounts, installing popular software applications, setting up databases, and configuring website settings. cPanel hosting provides a range of tools and utilities, making it accessible even for those with limited technical expertise. It's an excellent choice for individuals and small to medium-sized businesses looking for a convenient and efficient way to host their websites and online projects. With cPanel web hosting, you can effectively manage your web presence with ease.
We have three main IP4 networks:
IP availability changes daily within the networks. We can add more networks with 6-month or more service agreements.
Starting a website is pretty easy once you have domain registration (which is your name/web address on the Internet) and web hosting (the home/place where your website's files are stored). When you combine both, your website will be live on the Internet. We have more details here on starting a website:
From there you just need to figure out how to build the website. We have a page here to help explain how to do this and what the most common options are: