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Support
Find answers to common questions, helpful tools, and informative articles.

When it comes to choosing a web hosting provider, the quality of customer support can make or break your experience. Web Host Pro stands out in this regard, offering a level of support that consistently exceeds expectations.

The support team at Web Host Pro is known for its expertise and professionalism. Their technicians are not only highly trained but also adept at handling a wide range of technical challenges. Whether you’re dealing with a server issue, need help setting up a new domain, or have questions about optimizing your site, you can count on Web Host Pro’s support staff to provide clear, effective solutions.

Moreover, Web Host Pro offers multiple channels for support, including live chat, phone, and email. This flexibility means you can choose the method that best suits your needs and preferences, ensuring that assistance is always just a click or call away.

You have to be careful with online website builder services because they can trap you into needing them forever unless you start rebuilding your website from scratch. They then will add fees for basic things your website needs like SSL and SEO. We never do any of these tactics at Web Host Pro, you have total control over all of our services.

How to start a website
  • Starting a website is easy, but you'll need at least two things to get started. Domain registration (which is your name/web address on the Internet) and some sort of web hosting (the home/place where your website's files are stored). When you combine both, your website will be live on the Internet.

What's domain registration?
  • Domain registration is a process that makes you a partial owner of the world wide web (AKA Internet). It turns numbers into a nice term you can use to recognize your website. Without domain registration, your domain would have to be seen as an IP number or sub-domain (sub.domain.com). When you register a domain name, then that becomes your IP (Internet Protocol) once it's linked to your web hosting account.

    Domain Registration

What's a web host?
  • A web host is a place where you store the files (information) of your website so that it may be accessed by anyone with an Internet connection. This is often a computer with storage space and a permanent connection to the Internet. Your website will not work on a computer unless it is permanently connected to the Internet for all to see. I like to describe web hosting as a piece of land where you can build your house on the Internet.

What's the different hosting spaces?
  • There's four main types of web hosting spaces: Dedicated servers, VPS, reseller hosting, and shared web hosting. Free web hosting or space is just a type of shared hosting. There's a significant difference in the features included with your web space. Connection speed is also an important issue for E-commerce and a website's ability to gain repeat visitors. A single server can only process so much information and transmit it per second to the Internet. Your web hosting provider mustn't over-sell their servers. This can easily be identified by web hosts offering unlimited domains, space, and bandwidth offers. It's not possible to provide everything unlimited with web hosting. Price is not always a quality guide, especially if you want to make money with your website.

What are my Name Servers (DNS)
  • Your domain name servers (DNS) for all web hosting, addon, and parked domain names are:

    ns1.webhost.pro
    ns2.webhost.pro
    ns3.webhost.pr

    This is changed where you register your domain name. If you registered a domain name with us, we'll automatically add these for you. If you transferred a domain name to us, you will still need to update the name servers once the transfer is complete. VPS or dedicated servers require custom name servers to be set up. Please contact us if you need help with this.

Do you offer a free trial for new users?
  • Sorry, we do not have any free trial on cPanel web hosting, reseller web hosting, or dedicated servers due to the risk of the service being used for fraud. We do have a 45-day money-back guarantee on all web hosting and reseller plans. We also have a 15-day money-back guarantee for VPS and dedicated servers. Furthermore, we do have a free trial for unmanaged VPS servers that we can activate if you contact us and verify your identity on social media.

    WordPress, E-commerce, and Sitejet web hosting also has a no questions asked, 45-day money-back guarantee.

    cPanel has a demo you can use: cPanel Demo WHM Demo
    Eventually, the Sitejet web builder will have a demo inside the cPanel demo. For now, cPanel has a page with details here: Sitejet Demo

How to add / install WordPress
  • Log into your account manager from any page on our website.
    In your account manager under active services, click the web hosting plan you want to add it to.
    Now if you see a Softaculous icon under quick links, you can choose that and skip to 5. If you don't see that icon, then to the right click "Log into cPanel".
    In cPanel, scroll down to the bottom and you will see the WordPress icon.
    This is the page you use to add and manage WordPress from cPanel.

    Important tips:

    Your domain will have to be live before the installer will work.
    Use https:// or https://www. for the start of your URL. Most people use https://www. (example https://www.webhostpro.com).
    Once it's added, you will get a login link to the WordPress admin section. After you log in for the first time save that page in your favorites so you can access it later.
    Add the brute force login protection plug-in to help detour spammers and hackers.

What is the MySQL host?
  • localhost

    We do not have remote access to MySQL from any shared or reseller servers. You will need a custom-made VPS or dedicated server to have remote MySQL access.

How to Optimize and Secure WordPress
  • WordPress has become the most famous overloading high CPU script in the world. This is mainly thanks to its popularity with new users. The good news is, even as a new user, optimizing WordPress is pretty easy if you take some time and follow the steps below. And don't be afraid to ask us to do this. We are happy to jump in and take care of these for you. Just add a ticket :)

    We listed each optimization for WordPress in order of the most helpful.

    Before starting, we suggest making a full backup of your cPanel or the WordPress website with the database.

    1. Update everything
      Old plugins, WordPress versions, or outdated themes, are the main reason for overloading and hacking issues. You should be updating everything in your WordPress at least once a month, and a good Theme should be updated at least every 6 months. In your cPanel under Softaculous, you can set auto-update for your plugins, themes, and WordPress core. We highly suggest doing this or having us do this for you.

    2. Update your PHP version in your cPanel
      You may have newer PHP versions available. You can check for this in your cPanel in the multiPHP section. Always start with the newest PHP version, and only change to older versions if you have to. PHP version changes take about a minute to update, you will need to click refresh on your browser page to see that the changes are working o.k.

    3. Install the essential plugins
      We recommend and use two plugins with all our WordPress installations.
      1. First is WordFence. With this plugin, we can turn on stuff like blocking spam-bots or even countries, basic firewall, debug log file, all additional firewall rules, Internet bots, Login lock down, and more.
      2. Next we always add the plugin LiteSpeed and turn on the recommended optimization setting, it will auto-compress new images, do the best page caching, minify, and much more. 
      3. For SEO, we use 
    4. Make smaller pages and/or add Lazy Load
      Making your pages smaller will have a major impact on your load. Splitting your page in half will normally lower more than half your load use. If you are still dead set on a long page, then at least add a lazy Load plug. The common amount of posts on a page is 5, anything over that is at risk of having CPU load issues.

    5. Remove tags
      Tags seem like a great way to tell Google what SEO traffic to send to your site. The truth is, Google has said many times it does not use tags for SEO purposes. Being the third most common reason for overloading WordPress and with no real SEO benefit, removing tags is a great way to lower your CPU and load use. We suggest that when you remove tags, make sure to use sufficient categories to help your visitors navigate well.

    6. Trim off the fat
      Always remove any plugins and themes not being used besides the latest default WordPress theme (And the one you use of course). You can always add them back later. Fewer files, themes, and plugins means the smoother your WordPress will run. It's a good rule of thumb for plugins to stay under lucky number 7.

    7. Remove admin-ajax
      It's too detailed to explain how to disable admin-ajax in this list, but we have put together a nice blog post showing how you can here: Remove Admin-Ajax

    8. Remove wp-cron
      It's also too detailed to explain how to disable wp-cron in this list, but we have put together a nice blog post showing how you can here: Disable wp-cron.php

    9. Limit login attempts
      It is important to block hackers and attackers. The WordFence plugin has this option added by default.

    10. Keep media compressed well
      Having large images and media requires more time to load, which adds more CPU load use. WP-Optimize has the option to optimize images automatically, we recommend turning it on. We still recommend compressing your images before uploading them to WordPress.

    11. Disable Comments RB (optional) (recommended)
      If you don't want people to leave comments on your website, you need to add a plugin. Disable comments RB is the best and most simple. Be careful with plugins that have several options you don't need. This can lead to wasted CPU use.

    12. WP Force SSL & HTTPS Redirect (optional) 
      Some themes do not redirect to SSL and with the new SSL requirements by all major browsers you want to make sure your WordPress website is being redirected correctly. WP Force SSL & HTTPS Redirect is the best and most simple plugin to do this. I would check if your website is already being redirected before adding it.

    13. Disable the Akismet plugin (optional) (recommended)
      This will block spam and junk, but the verdict is still out if it will help lower CPU use. Some say it causes more CPU use. If you installed All-in-one security and turned on Spam-bot protection, you should be fine. There is a free version for Akismet. Just scroll to zero when it asks for how much you want to pay. You do have to get the free key and register it.

    14. Disable JetPack (optional) (recommended)
      JetPack looks like a helpful plugin and being from Google, you would assume it's well-written. The reality is that more sites with JetPack overload and have issues. If you have a VPS or Dedicated server, then this might be fine. But on a normal Web Hosting account, it's best to not have it enabled.

    15. Disable WordPress XML-RPC with .htaccess (optional to block comment SPAM)

      You can disable all xmlrpc.php requests from the .htaccess file before the request is even passed onto WordPress. This blocks most comment SPAM, as the spammers use programs to auto submit comments with this method.

      Simply paste the following code into your .htaccess file (you can add it anywhere in the file):

      # Block WordPress xmlrpc.php requests
      <Files xmlrpc.php>
      order deny,allow
      deny from all
      </Files>

      You can add this version if you have an IP you want to have access still.

      # Block WordPress xmlrpc.php requests
      <Files xmlrpc.php>
      order deny,allow
      deny from all
      allow from 123.123.123.123
      </Files

    There are many other ways to help WordPress, these are just the top ones that really should be done to any new WordPress installation.

What dedicated server operating systems do you support?
  • Our recommended OS is AlmaLinux 8, but you can choose from a wide selection of options.

    The list is changing new version come out, so contact us if you want to check one.

    We have live versions of CentOS 7 64bit, AlmaLinux 8 64bit, AlmaLinux 9 64bit, CentOS 8 Stream 64bit, 64bit, Ubuntu 20 64bit, Debian 10 64bit, Debian 9 64bit, Ubuntu 16.04 64bit, Debian 11 64bit, Ubuntu 18 64bit.

What forms of payment do you accept?
  • We take all major credit cards including Visa, Mastercard, AMEX, and Discover. We also take Paypal, Bitcoin, Cash App, and Venmo.

What content is allowed on my site?
  • Web Host Pro is not a moral filter for content. We are not equipped to pass judgment on a client's content. Therefore Web Host Pro does allow adult content. Web Host Pro does reserve the right to refuse service to anyone on the grounds of abuse of service or illegal activity. If you have questionable content, feel free to ask our staff about it. Otherwise, data will be considered data. Our job is to get the packets through to you, not scrutinize them. We request the use of metatags to distinguish adult content from general content, but we do not force metadata in any way. This helps content filtering services like Netnanny and Microsoft block websites correctly.

    Here is the proper meta tag and variables. Replace the term value with the type of content your website uses. Meta tags are placed in the header section of the main page or every page of the website. For example, adult sites would use the meta tag: <meta name="rating" content="mature">

    Variables:

    • general
    • mature
    • restricted
    • 14 years
    • safe for kids


    Meta tag:

    <meta name="rating" content="value">

What IP networks do you use?
  • IP4104.223.43.192/26
    IP6 2607:fcd0:ff03::/64
    IP4 104.223.9.0/24
    IP4 69.12.82.128/26

How popular are web pages?

How about a trillion times popular...

(These numbers are estimates and used for entertainment)

Active websites in 2024

Active domains in 2024

Web pages in 2024