Service Level Agreement

8.1

If you opt in to receive text messages from Web Host Pro, you consent to receive recurring SMS messages related to your account, support requests, service notifications, and other communications you requested. Consent is not a condition of purchasing any goods or services.

8.2

Message frequency varies. Message and data rates may apply. Your carrier’s terms and privacy policy apply. Web Host Pro is not responsible for delayed or undelivered messages caused by your carrier or other service providers.

8.3

To stop receiving text messages, reply STOP to any message. After you send STOP, you may receive one confirmation message and no further messages unless you opt in again. Reply HELP for assistance or contact Web Host Pro support.

8.4

Our SMS and text-messaging privacy practices explain how mobile numbers, consent records, and messaging information are handled. These terms are also available through our terms of service.

1.1

You agree to use all Web Host Pro services and facilities at your own risk. Web Host Pro specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall Web Host Pro be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages.

1.2

Customer agrees that it shall defend, indemnify, save, and hold Web Host Pro harmless from any demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Web Host Pro, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify, and hold harmless Web Host Pro against liabilities arising out of Any injury to person or property caused by any products sold or otherwise distributed in connection with Web Host Pro's server.

1.3

Web Host Pro reserves the right to intervene with any of the sites hosted on its servers in the interest of its customers. Any material supplied by the customer infringing or allegedly infringing on the proprietary rights of a third party Copyright infringement or any defective products. Web Host Pro shall be the sole judge of what violates this Policy.

1.4

Only one support ticket may be submitted to Web Host Pro for a single issue, this ensures efficient and effective resolutions. Submitting multiple tickets for the same issue will result in the oldest ticket being removed. Additionally, any form of threats, abusive language, or hostile behavior towards our staff will result in the immediate termination of the ticket without response. Web Host Pro reserves the right to suspend or terminate support services for users who violate this policy.

2.1

At this time we bill monthly, quarterly, semi-annually, and annually, depending upon the plan. All web hosting account plans include a 45-day money-back guarantee. VPS and Dedicated Server plans include a 15-day money-back guarantee. Third-party products and services, including cPanel licenses, search engine submission, advanced SSL certificates, and domain name registration, are nonrefundable. Any completed custom work will be deducted from the eligible refund at the applicable administrative rate. If the custom-service charges exceed the eligible service refund, no additional payment will be required.

2.2

Free domain registration requires annual or longer payment plans and renews at the normal domain registration rate after a year.

2.3

If a chargeback is initiatedon on a payment made to Web Host Pro, you will get a request to reverse the chargeback. If the chargeback is not reversed within a reasonable amount of time. We will stop the account until the chargeback is reversed or indefinitely.

2.4

We accept Visa, Master Card, American Express, Discover Card, and PayPal. For web hosting plans, we will not set up your account without payment (no trial periods). There are no long-term commitments. Your service renews automatically at the end of each billing period unless you let us know you would like to make a change or cancel.

2.5

All Web Hosting account plans, including cPanel, reseller, WordPress, ecommerce, and Website Builder hosting, include a no-questions-asked 45-day money-back guarantee. If you are not satisfied with your service and cancel within 45 days of activation, you will receive a refund of the eligible hosting-plan charge minus additional work, custom services, licenses, setup fees, or completed website transfers. Domain registration, web design, control-panel licenses, advanced backups, application licenses such as Softaculous, SEO, and other add-ons are not included. Refunds are normally unavailable after 45 days unless both parties agree otherwise. All cancellation requests must be received through a support ticket and include owner verification. You will receive a confirmation email when the cancellation is processed.

All VPS and Dedicated Server plans include a no-questions-asked 15-day money-back guarantee. If you are not satisfied with your service and cancel within 15 days of activation, you will receive a refund of the eligible server-plan charge minus additional work, custom services, licenses, setup fees, or completed website transfers. Domain registration, web design, control-panel licenses, advanced backups, application licenses such as Softaculous, SEO, and other add-ons are not included. Refunds are normally unavailable after 15 days unless both parties agree otherwise. All cancellation requests must be received through a support ticket and include owner verification. You will receive a confirmation email when the cancellation is processed.

2.6

SPAM free servers. We do not allow any mass mailing to unsolicited email recipients and will stop any service in case your account is proven to be using SPAM. We will also stop new signs once SPAM from a service has been confirmed. We do not allow what's called a "drop page" where SPAM emails direct their links to a web page on any service. In addition, we have installed anti-SPAM and Spam detecting software on all of our shared servers at the root level and on our routing filters for VPS and dedicated servers. Not only do we disagree with any use of SPAM, but our network providers will block IPs that have SPAM coming from them. This can leave a VPS or dedicated server unusable after multiple reports. All in all, please do not SPAM from your services at Web Host Pro, or serious issues will follow. We understand in some cases normal email can be reported as SPAM, we consider this with services that have been activated for longer than 3 months. More Information on SPAM free servers. Keep in mind, most networks are now blocking large amounts of email traffic servers even without report of SPAM. THis means major email sending networks will still be blocked for sending to approved users. If you plan to send more than 1000 emails a day, I would suggest using a third party email system like these. IP blocks for SPAM and mass email last about 30-45 days now, and they block the entire server's IP access to that network. In some cases, these blocks can make the server unusable.

3.1

All web hosting and reseller accounts are billed according to the dates they were first activated on. If you do not pay for the service renewal within 5 days after the due date, your account will be automatically suspended. VPS and Dedicated servers have custom situations depending on the agreement when signing up. By default, there is a 5-day no payment after the due date suspension for VPS. Dedicated servers do not have an auto suspension or termination. Everything for dedicated servers is done manually after direct communication.

3.2

If you do not pay for your service to renew within 20 days after deactivation, your account will be terminated. You will receive an email reminder every 5 days till deactivation. Please contact us if you need more time! Make sure and also back up your website, just in case you forget.

4.1

All services provided by Web Host Pro may be used for lawful purposes only. Transmission, storage, or presentation of any information, data, or material in violation of any United States Federal, State, or City law is prohibited. This includes but is not limited to copyrighted material, material we judge to be threatening or construe violence, or material protected by trade secrets and another statute.

4.2

The subscriber agrees to indemnify and hold harmless Web Host Pro and its employees from any claims resulting from the use of the service that damages the subscriber or any other party.

4.3

Our acceptable use policy is actively and strictly enforced. Illegal content or users are suspended from our network, usually within 48 hours after they are discovered, we will always inform you when and why any action has been taken to fix the issue. In some extreme cases, we will have to suspend the service right away.

4.4

Legal adult content is permitted on your website. However, any content involving minors in an adult, sexualized, or age-restricted context is strictly prohibited. This includes, but is not limited to, content that targets, depicts, references, or exploits minors in connection with tobacco, alcohol, sexually explicit material, or individuals portraying or impersonating minors. If there is any uncertainty as to whether content could be interpreted as targeting or involving minors, we strongly advise against hosting such material with Web Host Pro. In all cases, Web Host Pro will err on the side of protecting children.

4.5

Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, the subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company.

4.6

Subscriber further acknowledges that the company's liability for its negligence may not in any event exceed an amount equivalent to charges payable by the subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss, or injury.

4.7

Illegality In any form, including but not limited to the unauthorized distribution or copying of copyrighted software or other data, harassment, fraud, or trafficking, is not permitted on our network.

4.8

Content relating to Hacking, Cracking, Warez, and IRC is not allowed. Software, audio, and video downloads may only be hosted if you are the writer and copyright owner of the resources or if you have a right to distribute the materials. Accounts suspended due to content or AUP violations are not refunded under any circumstances.

4.9

Optimized Performance for Fast-Loading Websites

At Web Host Pro, we understand the importance of fast-loading websites for both site owners and visitors. A well-optimized site enhances user experience, improves search rankings, and ensures smooth server performance. To help maintain this, we ask that customers avoid excessive server resource usage—such as setting a cron job to run every minute or hosting excessively large pages that take too long to load. Optimizing images and scripts can also significantly improve site speed.

If a load issue arises, we’ll reach out to you with recommendations. Fortunately, such cases are rare and easy to resolve. Additionally, each hosting plan includes allocated server resources to ensure optimal performance:

Solo/Builder Plan – 10% of the server CPU and 4GB RAM Pro Plan – 1 full CPU (2 cores) and 12GB RAM Advanced Plan – Full server power

Web hosting accounts are backed up daily using local and remote backup systems; however, while we take every precaution, we cannot guarantee backup availability at all times. It is essential to maintain your own backups as well. VPS and Dedicated Server backups are not enabled or scheduled without customer approval. Customers should contact support to approve a backup schedule or implement an independent backup solution.

For sites that exceed resource limits, an upgrade to a higher plan may be required. If excessive usage continues over several months, any promotional pricing may be adjusted. WordPress sites experiencing performance issues may require optimization, and in some cases, our team may need to implement security and performance-enhancing plugins.

WordPress Install Limit per cPanel Account

To ensure optimal performance, we limit each cPanel account to a maximum of 8 WordPress installations. If you require additional installations, you’ll need a second cPanel account or a reseller plan, which allows each site to have its own dedicated resources. This policy helps prevent excessive load on shared hosting environments, ensuring stability for all users.

If you have any questions or need assistance optimizing your website, our support team is always happy to help!

5.1

Web Host Pro shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from our servers going offline or being unavailable for any reason whatsoever.

5.2

Furthermore, Web Host Pro shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any website from any of our servers. All damages shall be limited to the immediate termination of service.

6.1

Web Host Pro cannot be held liable for system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits that a client would have gained if their site was functioning.

6.2

Certain services provided by Web Host Pro are resold. Thus, certain equipment, routing, software, and programming used by Web Host Pro are not directly owned or written by Web Host Pro. Moreover, Web Host Pro holds no responsibility for the use of our client's accounts.

6.3

If any terms or conditions fail to be followed, the account in question may be automatically deactivated.

6.4

Web Host Pro provides support based on the customer's active products and services, as well as adherence to appropriate communication standards. To ensure efficient service, customers should avoid submitting multiple tickets for the same issue, using threatening language, or requesting support for services that do not include live or ticket-based assistance (e.g., domain registration and domain transfers). Repeated violations following prior warnings may result in fees or penalties being applied to the customer's account.

6.5

Web Host Pro retains the right to change any or all of the above Policies, Guidelines, and Disclaimers without notification.

7.1

Web Host Pro maintains limited system level backups as a disaster recovery measure, not as a guaranteed data retention or archival service.

7.2

All web hosting accounts are backed up daily using automated local and remote backup systems. These backups are intended solely for emergency recovery purposes.

7.3

Virtual Private Server and Dedicated Server backups are not enabled or scheduled by default. Due to privacy, security, and compliance requirements, Web Host Pro does not copy or access customer data on these services without explicit authorization. Customers must contact support to request backups and approve the backup schedule before configuration. Backup availability and cost depend on storage and system capacity.

7.4

Routine backups do not include most email data, cache directories, trash folders, temporary files, on site backup archives, or other non essential or high churn data. Backup contents are optimized for system recovery and performance, not full account mirroring.

7.5

In the event of a full server upgrade or system migration initiated by Web Host Pro, all files and email data are included as part of that process.

7.6

Backups are maintained strictly for use in the event of a server failure or system becoming nonfunctional, requiring restoration from remote backup storage. Such events are extremely rare, but backups are maintained as a necessary safety measure in the event of disaster. Backups are not intended for routine restores, individual file recovery, or as a substitute for customer managed backups.

7.7

Customers are strongly encouraged to maintain their own independent backups of all critical data.